Shipping & Delivery Policy

Please carefully review our Shipping and Delivery Policy before purchasing our products.

Ⅰ. Shipping Rules

(Applicable to products in stock; not applicable to out-of-stock or pre-order items.)

Shipping Fees

Shipping costs are calculated based on your delivery location and order value.

United States

Free shipping on orders over $199
$30 shipping fee for orders below $199

International Shipping

Shipping rates vary by region and order value
Free shipping is available for eligible orders depending on your location and order value.

The exact shipping cost will be displayed at checkout before payment.

Note: Packages are not shipped nor delivered on weekends and local public holidays and may delay due to external factors such as extreme weather conditions and technical failures.

Which Shipping Services Do We Use?

We have chosen a reliable courier service, DHL, for delivering our products securely. Please note that we are unable to ship to post office boxes (PO Boxes) as per our policy.

How Do I Ensure a Smooth Delivery?

To ensure your order reaches you seamlessly, please provide accurate information – name, address, and contact details – during checkout. Double-check your order details before confirming. After shipment, changes or cancellations are not possible.

When Can I Expect My Package?

We aim to deliver within 5-12 days. We’ll process your order within 2 business days. (This applies to products in stock but does not apply to out-of-stock or pre-order items. For specific product shipping times, please refer to the product details page. )

Ⅱ. Delivery Tracking

To track the status of your order, we recommend using the following official channels:

Click on the links below to access tracking information for your shipment:

DHL: http://webtrack.dhlglobalmail.com/?locale=en-US

Other: http://www.17track.net/en

Alternatively, you may contact ZWO E-commerce directly for further assistance.

We appreciate your business and are committed to ensuring the timely and accurate delivery of your order.

Ⅲ. Tax Information

What is the Price List Displayed on Our Website?

The price list displayed on our website is in USD and does not include tax.

What Tax Responsibilities Do Buyers Have?

We want to inform our buyers that they are responsible for any applicable taxes, including Import tax, VAT, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.

How Can You Ensure the Best Local Service?

For the best local service experience, we recommend that customers consider purchasing our cameras from local dealers. This approach can provide you with convenient access to support and assistance specific to your region.

Your understanding of these tax considerations is appreciated, and we are here to assist you with any questions you may have.

Ⅳ. Inspection & Reporting of Damaged Shipments

Why Should You Inspect Your Shipment?

Given the significant value of Seestar products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to ZWO E-commerce.

What Happens When You Sign for the Goods?

By signing for the goods, whether personally or through a representative, you are considered to have accepted the package, its quantity, and the enclosed products. To safeguard your interests, we highly recommend recording an unboxing video and cross-checking the contents with the packing slip.

How Can You Protect Yourself?

For any missing or damaged items, please get in touch with ZWO E-commerce within 24 hours of receiving your shipment. This swift action allows us to promptly address the issue and ensure your satisfaction.

Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of your Seestar products.